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Your guide to accessing help when you need it

Meet with a member of the Success team

This is the space to introduce visitors to the business or brand. Briefly explain who's behind it, what it does and what makes it unique. Share its core values and what this site has to offer. 

WiX & Google - Workspace Workshop (Pier 57, NYC) 05-21-25_0011.jpeg

Pick from any of the resources below

Help Center & Docs

24/7 access to guides, videos, and step-by-step tutorials. Search for answers instantly.

Support Tickets

Submit questions anytime. Our customer care  responds within 24 business hours for technical issues and account questions. Your account is flagged as HIGH priority. 

Monthly Product Office Hours

Live session with our product team on the first Tuesday of each month. Share high-priority feedback, influence roadmap priorities, hear what's coming next.

Customer Community

Connect with other users, share best practices, and get peer support. Active discussions and expert tips daily.

Strategic Sessions

Book a 30-minute consultation for complex implementations, strategic planning, or process optimization. Available on request.

Marketing Support

Get hands-on help with strategic campaigns and product launches. Our marketing team partners with you on campaign strategy, launch planning, and best practices.

You'll hear from us when:

We have updates related to your account health

This will be when we notice account health issues (usage drops, login problems, errors)

Updates On New Features

New features launch that are relevant to how you use the product

Product Changes

We're planning product changes that might impact your workflows

Product Feedback

You submit feedback or feature requests (we'll follow up with updates).

While you won't have regular check-ins scheduled, they're your
escalation point for:

 

  • Complex technical issues that need deeper investigation—like persistent 
    bugs, performance problems, or integration challenges that require 
    cross-functional collaboration to resolve.

  • Strategic guidance for major changes or expansions—like launching new 
    sales channels, setting up paid advertising campaigns, scaling to new 
    markets, or significantly changing how your team uses the platform.

  • Anything urgent that isn't getting resolved through standard channels—
    when you've hit a blocker, need executive attention, or require faster 
    resolution than normal support timelines allow.

Thriving with Wix

Wix customer - Freya Simonne
Dopple Press
MILK + T business
Wix customer - Freya Simonne
Scandinazn customer testimonial
LemonTree + Co customer video
BUILT TO SEND client video
EatKinda client video

Made with Wix

Coco Gonser Photography website, built Wix
Sonja Van Duelman, created with Wix
Roee Ben Yehouda website, made with wix
Hedof site created with Wix
Dopple Press, created with the Wix website builder
Lemontree + Co, created with the Wix website builder
Daniel Aristizabal site, built with the Wix site builder
Sharon Radisch - user website

We’re here for you 24/7

Get answers

Watch tutorials and read detailed articles in the Wix Help Center.

Contact us

Get support by chat or schedule a call with a Customer Care Expert.

Hire a pro

Get help at any stage—from site creation to online growth. 

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